HIPPA Privacy Policy

Work/Life Innovations is required by law to maintain the privacy of PHI and to provide all individuals with notice of Work/Life Innovations' legal duties and privacy practices with respect to PHI. Work/Life Innovations will abide by the terms set forth in this notice.

Your PHI will be used by Work/Life Innovations to ensure that you receive the services covered by your benefit plan. Work/Life Innovations may use or disclose PHI, other than your "highly confidential information" described below, without your authorization for purposes of treatment, payment or health care operations. The following are examples of how information is used and disclosed for such purposes:

When you contact Work/Life Innovations for services, we may ask you certain questions to determine how we can best help you. Once we gather information, we will identify the service provider. In some situations, we may need to contact the provider to discuss your care and coordinate the referral. Once a referral is made, we may send the provider information including confirmation of your referral.

When a provider bills Work/Life Innovations for services, the claim will be evaluated for payment. In the event Work/Life Innovations is not responsible for payment, Work/Life Innovations will notify the provider of the denial.

Outside auditors and other third parties may gather various information from Work/Life Innovations to track the quality and trends of services Work/Life Innovations provides.

The following are other circumstances where Work/Life Innovations may disclose PHI without your authorization:

 (1) To comply with applicable law; 2) for specified public health activities and purposes; 3) for health oversight activities; 4) in judicial or administrative proceedings in response to a legal order or other lawful process; 5) to the police or other law enforcement officials as required by law or in compliance with a court order or other process authorized by law; 6) to prevent or lessen a serious and immanent threat to the health or safety of an individual or the public; 7) to units of the government with special functions, such as the U.S. military or the U.S. Department of State; or 8) as necessary to comply with workers' compensation laws.